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March 2, 2021
Topics: Cloud Data Sense Customer Case StudyAdvanced4 minute read
Data privacy entered a new age with the enactment of GDPR. Cloud requirements to meet cost and service availability were now joined by a new challenge: managing and protecting extremely sensitive personal data. For one prominent California-based tech company, this meant finding an automated way to identify such data and report on it. The solution they found was NetApp Cloud Compliance.
In this post, we look at the challenges this customer faced in meeting certain requirements of the GDPR, why they chose Cloud Compliance, and their experiences of using the product so far.
Customer: California-based SaaS unicorn with a worldwide customer base and more than 35 industry awards
Customer's Offering: Digital Adoption Platform
Challenge: Reduce manual workload involved in identifying and protecting or removing personal data to meet GDPR requirements
NetApp Solution: Cloud Compliance for Amazon S3
Value Created: Faster response to potential compliance issues and 80% reduction in time spent reviewing data
Privacy by Design for Personal Data: The Company’s Compliance Journey
The customer's software is an invisible overlay across any website, application, or online platform. The software is designed to help organizations gain value out of their digital assets by improving digital experiences for customers and employees, through actionable data that identifies problem areas and visual cues that help users complete tasks and navigate their way through software.
The company’s software uses artificial intelligence (AI) and machine learning (ML) to analyze usage patterns and provide proactive support at potential roadblocks in the user journey. In order to do that, it collects large amounts of usage data, which they keep stored in Amazon S3. Because there is personal data among the information they collect, the company must remain GDPR compliant.
The company was concerned with ensuring compliance as well as the ability to technically control and oversee the personally identifiable information (PII) stored in their system.
To sort through this data manually would have required a level of oversight that would not only be very time-consuming but also open to human error. To avoid those concerns, the company decided to tighten their data governance by implementing a state-of-the-art personal information discovery technology.
An Automated Solution with Cloud Compliance
Since manually reviewing the data for personal information was untenable, the company decided it needed a solution that could automatically scan its data for personal information that could fall within the scope of the GDPR and other data privacy legislation. The solution they chose was NetApp Cloud Compliance.
The security team, led by the chief information security officer, researched a number of data privacy tools. However, it found other services didn’t offer the same range of benefits. Cloud Compliance was comprehensive: it was able to automate the search process and it allowed data to be scanned in multiple storage repositories, beyond Amazon S3. It also allowed the company to keep their data within their control at all times, which was a major concern.
All Set for Time and Cost Savings
The security team selected a trial S3 bucket to put Cloud Compliance through its paces and immediately noticed how quickly and easily they could set the service up. Within around 36 hours, the application had already completed a full initial scan of hundreds of GB of data.
Using Cloud Compliance, the team automatically identified personal information in their system and stored in publicly accessible buckets. Once this data was identified, it was then easy to either protect or remove it, as needed. And once the initial scan was conducted, Cloud Compliance began to maintain always-on privacy protection, scanning any new data changed in the repository or added to it to identify personal information.
To perform the same work manually would've been a considerable undertaking. Using Cloud Compliance, that could be avoided. Based on the initial trial, the company estimated that it was able to cut the time it normally spent on keeping data in check by 80%. This translated into a significant reduction in resources and enabled the team to focus on other priorities within IT security.
With Cloud Compliance now fully implemented, the company can look forward to demonstrating compliance with specific requirements of the GDPR. With cloud requirements for cost controls and data protection fulfilled, the company is confidently moving ahead with use of Cloud Compliance for its production environments as well.
Beyond Data Classification
How do you keep track of your sensitive personal information in the cloud? Regulations like GDPR are only growing in force, and many companies are already paying the price for not taking these data privacy laws seriously. What happens when data classification isn’t enough?
This Cloud Compliance case study showed how one company turned to NetApp to solve the data privacy challenge. With Cloud Compliance, they found a way to automatically manage sensitive personal information, respond to some of the most critical GDPR cloud requirements, and extend personal information scanning capabilities across repositories.
To start detecting your sensitive personal information, try Cloud Compliance for free on 1 TB of your data.